5 Ways AI Will Transform ERP Systems and Benefit Your Organization

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Artificial intelligence is the defining technology of our time. AI tools and technology are already having an enormous impact on education and nonprofit organizations.

Microsoft recently shared its plan to embed artificial intelligence into all of its products. By building these features into their product lines, they hope to:

  • Improve user experience
  • Increase productivity
  • Enable better decision-making
  • Stay competitive
  • Drive innovation

At Sparkrock 365, we believe that Enterprise Resource Planning systems are crucial tools for organizations to streamline their operations and make data-driven decisions. AI features will make ERP systems more efficient, accurate, and user-friendly.

Here are five ways AI-enhanced ERP solutions will benefit your organization:

1. Automated Data Entry to Reduce Human Error

The typical error rate for manual data entry hovers between 1-4%. The risk of errors due to oversight is significantly reduced by removing the need for human intervention.

AI can reduce human error by:

  • Validating data and correcting errors before they are saved
  • Checking for missing or inconsistent data
  • Verifying calculations
  • Ensuring that data is entered in the correct format
  • Automating routine decision-making processes

AI-powered systems can automatically capture and input data from various sources into an ERP system. This reduces the time and effort required for manual data entry, minimizes errors, and improves the accuracy and completeness of data.

2. Intelligent Automation to Increase Efficiency

Routine tasks can be a total time sink. Almost 60 percent of workers surveyed estimate they could save 6+ hours a week if the repetitive functions of their jobs were automated. This is nearly an entire workday that can be spent on more important tasks. 

AI features can help automate repetitive and time-consuming tasks. These tasks can include:

  • Automating workflows
  • Generating reports
  • Managing alerts
  • Data cleansing
  • Approvals 

By automating these routine tasks, employees can now focus on higher-value activities like data analysis and decision-making. This is both a time and cost savings, which will ultimately improve the efficiency of your organization.

3. Predictive Analytics to Improve Decision Making

Artificial intelligence tools can analyze data at a scale and rate significantly more than an independent human can. AI algorithms can analyze historical data to identify patterns, trends, and anomalies and use this information to predict future outcomes.

For example, AI tools can be used to:

  • Predict donor behavior
  • Anticipate service demand
  • Identify potential program participants
  • Forecast fundraising revenue 

AI can make these forecasting models more accurate and efficient by analyzing large data sets in real-time. This can help companies make better decisions, optimize resources, and avoid complex problems.

4. Natural Language Processing to Advance Usability

When human-technology interaction is negative, it results in poor product usage. Today more than ever, providing an intuitive product experience is necessary.

AI can improve employee communication and ERP systems by enabling natural language processing (NLP). NLP is how computers understand and generate human language. In turn, it allows ERP systems to understand and interpret human language, such as:

  • Client inquiries
  • Service requests
  • Employee feedback

NLP allows employees to interact with ERP solutions using voice commands or chatbots. It can be used to interpret the meaning of a user's typed or written words to improve the user experience. It can also improve accessibility by making products and services easier to use.

The addition of NLP will help companies enhance their communication with employees, which will subsequently improve their user experience.

5. Personalization to Enhance User Experience

Employee happiness is a key factor in attracting and retaining quality talent. AI features can be used to deliver a personalized employee experience that sets your organization apart.

Artificial intelligence can help create personalized user interfaces for employees based on their roles, preferences, and past behaviors, improving user adoption and engagement with ERP systems.

AI can be used to:

  • Show users the information and reports most relevant to their roles
  • Provide opportunities for training and development 
  • Give insight into performance using available data 
  • Plan for career growth and future trajectory within the organization

Improved user experience will directly impact employee satisfaction, but it will also improve client experience. 

AI can use data on individuals to personalize their experience within the ERP solution. By integrating AI-powered chatbots and voice assistance into ERP systems, organizations can provide more personalized and efficient services, such as:

  • Responding to queries
  • Providing recommendations 
  • Resolving issues in real-time
  • Providing personalized promotions 

A better user experience will increase both client and employee retention and loyalty, improving your organization's outcomes.

AI and ERP Systems: Partnering for Better Outcomes

Artificial intelligence features can help organizations use their ERP systems better by improving efficiency, accuracy, and decision-making capabilities.

Over time, AI can help ERP solutions become more personalized and user-friendly, providing organizations with a competitive advantage in today's fast-paced business environment.

As the leader in AI, Microsoft has invested hundreds of millions in helping drive innovation in this area for its customers. As a Microsoft partner, Sparkrock will dedicate further resources to expand our AI capabilities within Sparkrock 365, our premier ERP product. As one of the few Microsoft partners focused on delivering modern ERP solutions for nonprofits, human services, and K-12 organizations, Sparkrock is committed to helping our customers achieve the best outcome for their organization. If you're ready for digital transformation, contact us to get started today.

Are you ready to spark change?

With Sparkrock 365, you'll have the tools to manage your finances and workforce more efficiently so you can focus on what you do best. Go from paper-based processes to intelligent online workflows, and access the data you need to make a real difference in your community.
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