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Customer support and success

Rely on Sparkrock's experience and expertise to find, launch, and maintain a solution that meets your needs today and in the future.

Focused training for every team member

Every implementation includes hours of training so your teams know how to complete their core tasks efficiently, create templates and processes, and pull key reports.

Unparalleled support

When you need help, we’re listening and ready to offer whatever you need. Expect great service, prompt responses, and compassionate support.

Dedicated customer success team

We have a team specifically focused on making sure every customer is successful – not only during the implementation, but beyond your go-live as well. This team doesn’t wait to hear from you; it regularly checks in to find out ways that they can help you get the most out of your investment.

Organization leader talking to employees as part of change management process

Ongoing guidance as your organization evolves

Your organization will change and evolve over time. Your technology partner should be able to support and encourage that growth. Sparkrock consultants can help you understand and evaluate new technologies and software to meet changing requirements.

Ongoing learning opportunities

You’re never done learning. Keep up with the latest skills, or remind yourself of best practices with our monthly webinar series. And you can visit the Customer Success Center for manuals, “how to” guides, best practices and more.

Students College University Education attending lecture , workshop concept

Fuel Good conference

One of the best parts of being part of the Sparkrock community is the annual client conference. With sector-specific sessions, inspiring keynotes, and lots of networking opportunities, don’t miss this chance to learn from your peers.